EWheels BAM EW-Supreme 750W 48V Fat Tire Mountain Electric Bike

As soon as you place your order, you'll receive an "Order Confirmation" email with details about your order.

After we receive your order, we'll start processing it immediately. We process the majority of our customers' orders within 12 hours. We want you to receive your item(s) as soon as possible!

After your order is processed, it usually takes between 1-3 working days for it to be shipped. You will receive a "Shipment Confirmation" email with tracking info as soon as your order is dispatched to you.

We Work With

IMPORTANT: you must be present to sign for your order when it arrives. All of our e-bikes are shipped with "Signature Required" to make sure they arrive safely. After you receive your tracking information, you can know exactly when your order is going to arrive so you can make proper arrangements.

How Much Does Shipping Cost?

Shipping is FREE on all of our products (within the continental United States). No minimums required.

How Long Does It Take To Ship My Order?

As soon as we receive your order, we'll start processing it immediately. Your order will be dispatched to you in 1-3 working days.

How Long Would It Take To Receive My Order?

After your order is shipped, it will take between 3-8 working days for you to receive your items depending on your location.

How Do I Track My Shipment?

As soon as your order is shipped, we'll send you an email containing your tracking number. You can use it to track exactly where your order is.

Which Courier Will Deliver My Order?

We work with different shipping providers to ensure the fastest shipping times for you. Some of them are: UPS, FedEx, DHL, USPS as well as as other premium couriers.

Do You Ship Internationally?

At this moment, we only ship within the US.

Should I Be Present To Receive My Order?

All of our e-bikes are shipped with "Signature Required". This is to ensure your e-bike gets to you safely. You can make arrangements accordingly based on the date on your expected delivery tracking info.

Because we are an authorized dealer for all the brands we sell on our store, we can make sure that you are getting the best price on the market for all of our products. Our manufacturers have what's called a MAP (Minimum Advertised Price) enforcement policy which ensures that we can offer you the lowest possible price in the industry!

If you find any other store selling the exact same item we have on our store but cheaper, then we will match that price, even if you've already purchased from us!

All you have to do is contact us here! 

There are exceptions where our Price Match Guarantee doesn't apply:

- The store you found is not adhering to the manufacturer's MAP policy. Some stores try to cut corners by slashing prices below the manufacturer's MAP pricing, which is not allowed by the manufacturer. The reason it is not allowed is because the customer usually gets a horrible product or service. 

- The store isn't an authorized dealer by the manufacturer.

- The item must not be part of a special promotion, sale or offer.

- Our manufacturers occasionally change the prices of some items. We change the prices to match our manufacturer's MAP policy. The Price Match Guarantee doesn't apply to orders placed on our website in the past where the item's price was higher.

We guarantee you that you are getting the best possible price in the industry. We know that because it's illegal to offer any lower prices than our manufacturer's MAP policies ;) 

If you find a cheaper price than ours for any particular item(s), please contact us and we'll get back to you as soon as possible! If all checks out, we'll match that price for you!

Although we make it our mission to provide you with the highest quality products and the best customer service in the industry, we understand that sometimes things just don't work out. 

If you are not 100% satisfied with your purchase, then we are here to help!

What Should I Do If My Order Is Damaged?

All of our manufacturers thoroughly inspect each item before it is shipped. However, please make sure you also inspect your item(s) when it arrives before you sign for it. If you see any visible damages, please sign for the item as "Damaged" and retain a copy of the bill/receipt.

After that, please contact us and we'll help you file a claim with the manufacturer. All damage claims are handled directly by our manufacturers.

How Can I Return My Item(s)?

If you are not 100% satisfied with your purchase, please contact us and we will help you with the return.

Our manufacturers' return policies last between 7 and 30 days (click here for detailed info). Unfortunately, if the manufacturer's return policy time has gone by, we won't be able to process a return for you. If you contact us within the manufacturers allowed return time, we'll be able to help you return your item(s).

Please note that all returns are subject to a 10%-25% restocking fee by our manufacturers (click here for more detailed info). The customer is also responsible for the cost of shipping the item(s) back.

To be eligible for a return, your item(s) must be unused and in the same condition you received it in. You must also keep the original packaging of the item(s).

Please don't return the item(s) before you contact us. To initiate a return, please contact us first and we'll help you with the return.

All returns must be initiated with our manufacturers. After that, you'll receive an RMA (Return Merchandise Authorization) number from our manufacturer. You can proceed with the return after.

After the manufacturer receives the item(s), they will inspect it. If it's in a unused, new sell-able condition, we'll issue you a refund to your original payment method within 3-5 days.

Important:

- Please make sure you use tracked shipping when you return the item.

- Please make sure you receive an RMA (Return Merchandise Authorization) number first before you return your item(s).

- If a customer refuses a delivery of an item, they will be subject to a 10%-25% restocking fee by our manufacturer + the shipping cost of the returned item(s).

How Do I Get A Refund?

If you have returned your item(s) to the manufacturer and they approved the return, we'll issue you a refund to your original payment method in 3-5 working days.

Can I Cancel My Order?

To ensure our customers receive their item(s) in a timely manner, we usually process orders as soon as we receive them. We process the majority of orders we receive in about 12 hours after purchase.

If your order is processed, but not shipped yet and you want to cancel it, you will be subject to $100 administrative fee.

If your order is already shipped when you want to cancel it, you can follow the steps in the "Return" section. You will be subject to a 10%-25% restocking fee by our manufacturer + the shipping cost of returning the item(s).

Let's be honest. Buying an electric bike is not a small investment. Also, as much fun as electric bikes are, choosing the best e-bike for you could be a daunting process. We help you have the best e-bike buying experience through:

1. Stellar Customer support: there are a lot of choices when it comes to buying an electric bike. Many of our customers are overwhelmed with the number of e-bikes on the market a well as all the technical jargon that surrounds them. Through our expert detailed descriptions, website advanced filtering options and expert customer staff, we can help you choose the perfect e-bike for yourself or your loves ones! You're paying a premium for your electric bike and you'll get premium support with us.

2. Premium Quality: we don't sell low quality e-bikes at EbikeVault. We only offer premium e-bikes from the best brands on the market. You don't have to worry about your electric bike breaking or stopping to work after 6 months of buying it. Our expert e-bike staff thoroughly hand-picks every single electric bike we sell on our store so you can spend more time riding and having fun and less time worrying about you e-bike stopping to work.

3. Passionate Staff: here at EbikeVault, we talk about electric bikes all day every day! We live and breathe e-bikes! We're really proud to have such a great team that is passionate not only about e-bikes, but more importantly about serving our valued customers. You won't find this level of expertise and passion anywhere else. We made sure of it! 

If you have any question or feedback, feel free to reach out to us using our contact page. Without our customers, we wouldn't be here. You are the cornerstone of EbikeVault and we strive to provide you with the best service you've ever received.

4. Free Shipping: our free shipping policy doesn't have any minimums. You'll get free shipping no matter what product you order from us.

5. No sales tax: unlike brick and mortar stores, we don't charge sales tax on any of our products. We'll pass those savings on to you.

6. Easy Financing: we have partnered with Klarna to offer you easy financing options. You can order your e-bike now and then pay later in easy installments. Click here for more info!

7. Lowest Prices: we offer a price match guarantee on all of our products. If you find any other store selling the exact same item we have on our store but cheaper, then we will match that price, even if you've already purchased from us! Click here for more details!

Thank you & happy e-biking! 

We'd LOVE to hear from you! We can talk about e-bikes all day long :)

If you need help choosing an e-bike, have any questions, requests, feedback or you just want to say hi, please feel free to contact us using one of the methods below.

You can also visit our Frequently Asked Questions page to see if your question is answered there. 

Use your preferred method above to get in touch with us. Our experts are available: Mon-Fri / 7am-1pm PST. If the line is busy, just leave us a voicemail or send us an email and we'll get back to you ASAP.

Unlike other stores, your message isn't going to the abyss, never to see daylight again. We do reply to every single request we get. We provide the exceptional service that we would love to experience ourselves!

We can't wait to hear from you!