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Warranty & Returns

Since we only work with the top e-bike brands in the market, you'll get to enjoy the best warranties in the industry. We're proud to be partners with these brands and we promise that our partners stand 100% behind their products!

Every brand offers a slightly different warranty & return policy. Since we are an authorized dealer for these brands, we get to offer the same warranty & return policy to you. 

Please check each individual brand below to see their specific warranty & return policy. If you have any questions, please feel free to contact us!

Big Cat:

Warranty: 1 year warranty on all main parts (frame, suspension, motor, controller, charger & battery).
Return policy: last up to 7 days after you receive your e-bike.
Restocking fee: 25%

Click here for more detailed info! 

EMOJO:

Warranty: 1 year warranty on all main parts (frame, suspension, motor, controller, charger & battery).
Return policy: last up to 7 days after you receive your e-bike.
Restocking fee: 20%

Click here for more detailed info!

X-Treme:

Warranty: 1 year warranty on all main parts (frame, suspension, motor, controller, charger & battery).
Return policy: last up to 15 days from purchase date.
Restocking fee: 15%

Click here for more detailed info!

QuietKat:

Warranty: Lifetime warranty on the frame and 1 year warranty on the battery, controller & motor.
Return policy: last up to 30 days from purchase date (if there are fewer than 10 miles on the odometer).
Restocking fee: 15%

Click here for more detailed info!

Ecotric:

Warranty: 2 year warranty on main parts (frame, battery, motor, controller and display).
Return policy: last up to 30 days after you receive your e-bike.
Restocking fee: 10%

Click here for more detailed info!

Nakto:

Warranty: 1 year warranty on main parts (motor, battery, controller, throttle and PAS system).
Return policy: last up to 14 days after you receive your e-bike.
Restocking fee: 15%-25% (depending on e-bike condition).

Click here for more detailed info!

Green Bike Electric Motion:

Warranty: 1 year warranty on main parts (frame, motor, battery, display and controller).
Return policy: last up to 14 days from the date of your purchase.
Restocking fee: 15%

Click here for more detailed info!

CIVI Bikes:

Warranty: Lifetime warranty on the frame. All other component including accessories have a 1 year warranty.
Return policy: last up to 7 days from the date of delivery.
Restocking fee: 20%

Click here for more detailed info!

EWheels:

Warranty: 5 years on all structural frame components & 1 year warranty on all main parts (frame, suspension, motor, controller, charger & battery) if upon excamination found to be defective in material and/or workmanship.
Return policy: last up to 3 days after you receive your e-bike.
Restocking fee: 20%

Click here for more detailed info!

AmericanElectric:

Warranty: 4 years on motor (excludes water damage or accident). 2 years on frame and all electrical components (excludes throttle). 1 year on battery (excludes over-charged inflated batteries).
Return policy: last up to 14 days after you receive your e-bike.
Restocking fee: 15%

Click here for more detailed info!

Qualisports:

Warranty: 5 years on frame and fork. 2 years on batteries. 1 year on the rest.
Return policy: last up to 14 days after you receive your e-bike.
Restocking fee: up to 25%

Click here for more detailed info!

Seatylock/Foldylock:

Warranty: 6 months from the date of purchase (2 years when you register your key).
Return policy: last up to 6 months after you receive your lock.

Click here for more detailed info!

GoPowerBike:

Warranty: 12 months or 1200 miles (whichever comes first) on all major components.
Return policy: last up to 14 days after you receive your e-bike.
Restocking fee: up to 25%.

Click here for more detailed info!

Bikonit:

Warranty: Lifetime warranty on the frame, 2 year warranty on the battery and 1 year warranty on the rest (display, PAS, motor, controller, charger...etc).
Return policy: last up to 14 days after you receive your e-bike.
Restocking fee: up to 15% (1% fee is added for every mile over 10 miles on the odometer).

Click here for more detailed info!

Eunorau:

Warranty: 1 year warranty on main parts (frame, display, PAS, motor, controller, battery and charger).
Return policy: last up to 7 days after you receive your e-bike.
Restocking fee: only ship back fee.

Click here for more detailed info!