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Qualisports Warranty & Return Policy

WARRANTY:

We sourced Qualiebikes from reliable suppliers like Samsung, KT, Wuxing, Dahon supplier system, so Qualibikes are quite durable. If you have any problems, our warranty policy is as follows:

Qualisports bike frames and forks are warranted by manufacture to be free from defects in materials and workmanship.

This includes a 5 year warranty on frame and fork.

Battery warranty: All Qualisports E-bike batteries come with a 2 year warranty (Battery cycle lifetime is between 600 - 800 cycles depends on the environment conditions). Qualisports will replace the battery if it fails within two years (as long as it was not damaged by personal neglect).

Consumables such as tires, tubes, saddles, grips, brake cables, pedals and chains are not covered.

All other components and add ons such as racks will have a one year warranty (Carry bags have no warranty). Please do note the limit of racks is 25KGs

PLEASE CHARGE YOUR BATTERY EVERY MONTH - IF NOT IT VOIDS THE WARRANTY TERMS. WE WILL INSPECT EACH BATTERY TECHNICALLY.

Warranty is valid only in Continental United States only.

THIS WARRANTY DOES NOT COVER:

- Normal wear and tear.
- Improper assembly.
- Improper follow-up maintenance.
- Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold.
- Damage or failure due to accident, misuse, abuse, or neglect(such as the battery).

RETURNS

Ebike orders:

- No returns after 14 Days of receiving the Bike.

- To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it.

- Box must be sealed and unopened.

- Customer pays $175 shipping fee (this is withheld from refund) and is subject to a 25% restocking fee (this is deducted from refund).

Accessory/replacement part orders:

- No returns after 30 days of receiving parts.

- To be eligible for a return, the item must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it.

- Subject to a 25% restocking fee Customer pays shipping both ways

Used items:

- No returns, except in EXTREME cases of breakage/malfunction.

- Please email us with TRACKING NUMBER after you send your return by emailing support@ebikevault.com.

REFUNDS:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund, minus payment processing fees (5% of the order amount) will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (IF APPLICABLE):

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@ebikevault.com.

SALE ITEMS (IF APPLICABLE):

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

EXCHANGES (IF APPLICABLE):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@qualisports.us and send your item to:4422 E Airport Dr unit A, Ontario, CA 91761.

GIFTS:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING:

To return your product, you should mail your product to:

Add: 4422 E Airport Dr unit A, Ontario, CA 91761
Contact: daniel@qualisports.us
Tel: +1 415 629 6623

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.