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FAQs

About EbikeVault

We are a company offering the best premium electric bikes from top brands to people who love to ride and have a lot of fun!

Let's be honest. Buying an electric bike is not a small investment. Also, as much fun as electric bikes are, choosing the best e-bike for you could be a daunting process. We help you have the best e-bike buying experience through:

1. Stellar Customer support: there are a lot of choices when it comes to buying an electric bike. Many of our customers are overwhelmed with the number of e-bikes on the market a well as all the technical jargon that surrounds them. Through our expert detailed descriptions, website advanced filtering options and expert customer staff, we can help you choose the perfect e-bike for yourself or your loves ones! You're paying a premium for your electric bike and you'll get premium support with us.

2. Premium Quality: we don't sell low quality e-bikes at EbikeVault. We only offer premium e-bikes from the best brands on the market. You don't have to worry about your electric bike breaking or stopping to work after 6 months of buying it. Our expert e-bike staff thoroughly hand-picks every single electric bike we sell on our store so you can spend more time riding and having fun and less time worrying about you e-bike stopping to work.  

3. Passionate Staff: here at EbikeVault, we talk about electric bikes all day every day! We live and breathe e-bikes! We're really proud to have such a great team that is passionate not only about e-bikes, but more importantly about serving our valued customers. You won't find this level of expertise and passion anywhere else. We guarantee it!

4. Free Shipping: our free shipping policy doesn't have any minimums. You'll get free shipping no matter what product you order from us.

5. No sales tax: unlike brick and mortar stores, we don't charge sales tax on any of our products. We'll pass those savings on to you.

6. Easy Financing: we have partnered with Klarna to offer you easy financing options. You can order your e-bike now and then pay later in easy installments. Click here for more info!

7. Lowest Prices: we offer a price match guarantee on all of our products. If you find any other store selling the exact same item we have on our store but cheaper, then we will match that price, even if you've already purchased from us! Click here for more details!

About Our E-bikes

An electric bike = a regular bike + 100X the fun. 

If you've already tried an electric bike before, then you know the feeling of excitement when the motor kick-in!

An electric bike has 3 cool added perks:

1. Motor: this is what helps the e-bike go forward.

2. Battery: this is what fuels the motor and keeps the bike moving forward. 

3. Controls: these will help you control how fast or slow you'd like to go or how much of an assistance you need from the motor.

There are a lot of reasons why our customers choose to get an e-bike. Here are several:

A Boatload of Fun: Electric bikes are a lot of fun to ride! If you want to have a lot of fun biking, than nothing really beats an e-bike.

Perfect For Commuters: You still get a workout, but you won't arrive to work in a tired and sweaty state.

Perfect For Cycling Lovers: If you just love riding bikes, then e-bikes will help you ride farther and faster. There have been many studies showing that people who have e-bikes tend to cycle more often.

Saves a Lot of Time: If you'd like to get from point A to point B, then an e-bike will take you there faster. E-bikes can reach great speed levels, but at the same time you can still use bike lanes. This will save you a lot of time on high traffic roads. 

Saves Money: an e-bike will save you a Considerable amount of money. It costs pennies to charge an e-bike compared to diesel cars and motorbikes. You also don't have to pay for parking or even use public transportation. Your e-bike will take you everywhere you want to go!

Perfect For Mountain Bikers: You will spend less time and energy taking bikes uphill (the daunting part) and more time enjoying the downhill (the fun part).

No More Daunting Hills: If you also hate riding up daunting hills (who doesn't), then an e-bike will solve that problem.

Perfect For All Ages & Fitness Levels: Literally everyone can ride and enjoy electric bikes no matter what your age or fitness level is. All you have to do is adjust the assistance on the e-bike to match your fitness level and you're good to go.

Our e-bikes can reach up to 25mph depending on the motor. You will find specific info about each particular e-bike in its dedicated page. 

Our e-bikes have a large range of up to 50 miles on a single charge depending on the battery size, how much you pedal, weather conditions...etc. The specific range of each e-bike will be found on its dedicated page.

Depending on the e-bike, it usually takes between 3-6 hours to fully charge your electric bike's battery. The exact charging time for each battery is listed on the ebike's dedicated page.

That is completely up to you. Many e-bikes have 2 modes: pedal assist & throttle.

1. Pedal Assist: you can use this mode if you'd like to get a bit of a workout without exhausting yourself. Have you ever seen someone going really fast on a e-bike while effortlessly pedaling? Well, they are using assist mode. There are usually different levels of assist you can choose from as well.

2. Throttle: if you'd like to just sit still and cruise around without pedaling (like you're on a motorcycle), then you can use the throttle mode. 

Whether it's light or heavy rain, all of our e-bikes can be ridden when it's raining. Just make sure you don't go diving with your e-bike :)

Nope. We only sell e-bikes that don't require any permit or driver's license. 

Depending on your battery size, it typically costs between 5-10 cents to fully charge your e-bikes battery! That is insanely cheap! Show me another vehicle that costs less than 10 cents to travel 50 miles!

Like your phone's battery, Lithium Ion batteries typically lose their capacity over time. However, with the advancements made in battery technology, your e-bikes battery will maintain it's capacity for a minimum of 500 full charges. You can literally ride for 2+ years before you starting to notice that your battery is losing its capacity; and even then, your e-bike's battery will be able to maintain 70-80% of its original capacity. You will get between 15,000 to 30,000 miles on your e-bike before you ever need to change your battery.

Because our e-bikes can go as far as 50+ miles on a single charge, it's very rare that you're going to end up with an empty battery. The good news is that you can still pedal like with any regular bike if you run out of battery power. Because of the extra weight of the battery + motor, an e-bike is slightly harder to ride uphills compared to regular bikes. However, because of the same reason, an e-bike is must easier and faster to ride downhills. 

You mostly notice the extra weight of your e-bike when you pick it up by hand and carry it.

We list some of our e-bikes' components on our store. If you can't find what you're looking for, please reach out to us using our Contact Us page and we'll help you get the component/part you're looking for.

All of our e-bikes come 90% assembled and they require very little assembly. We recommend that you get the 10% remaining assembly done by a professional to ensure that your e-bike is properly assembled. It'll literally take 20-30 minutes!

For more information, please refer to our E-bike Assembly Guide!

Shipping

Shipping is FREE on all of our products! No minimums required.

As soon as we receive your order, we'll start processing it immediately. Your order will be dispatched to you in 1-3 working days.

After your order is shipped, it will take between 3-8 working days for you to receive your items depending on your location.

As soon as your order is shipped, we'll send you an email containing your tracking number. You can use it to track exactly where your order is.

We work with different shipping providers to ensure the fastest shipping times for you. Some of them are: UPS, FedEx, DHL, USPS as well as as other premium couriers. 

At this moment, we only ship within the US.

All of our e-bikes are shipped with "Signature Required". This is to ensure your e-bike gets to you safely. You can make arrangements accordingly based on the date on your expected delivery tracking info.

Damages

Although we make it our mission to ensure that your order arrives in perfect condition, please make sure you inspect your order when it arrives before you sign for it. If you see any visible damages, please sign for the item as "Damaged" and retain a copy of the bill/receipt.

After that, please contact us and we'll help you file a claim with the manufacturer. All damage claims are handled directly by our manufacturers.

Returns

Although we do our best to make sure you choose the perfect bike, we understand that sometimes things just don't work out. If you are not 100% satisfied with your purchase, please contact us and we will help you with the return.

Our manufacturers' return policies last between 7 and 30 days (click here for detailed info). Unfortunately, if the manufacturer's return policy time has gone by, we won't be able to process a return for you. If you contact us within the manufacturer's allowed return time, we'll be able to help you return your item(s).

Please note that all returns are subject to a 10%-25% restocking fee by our manufacturers (click here for more detailed info). The customer is also responsible for the cost of shipping the item(s) back.

To be eligible for a return, your item(s) must be unused and in the same condition you received it in. You must also keep the original packaging of the item(s).

Please don't return the item(s) before you contact us. To initiate a return, please contact us first and we'll help you with the return. All returns must be initiated with our manufacturers. After that, you'll receive an RMA (Return Merchandise Authorization) number from our manufacturer. You can proceed with the return after.

After the manufacturer receives the item(s), they will inspect it. If it's in a unused, new sell-able condition, we'll issue you a refund to your original payment method within 3-5 days. 

Important:

- Please make sure you use tracked shipping when you return the item.

- Please make sure you receive an RMA (Return Merchandise Authorization) number first before you return your item(s).

- If a customer refuses a delivery of an item, they will be subject to a 10%-25% restocking fee by our manufacturer + the shipping cost of the returned item(s).

Refunds & Cancellations

If you have returned your item(s) to the manufacturer and they approved the return, we'll issue you a refund to your original payment method in 3-5 working days.

To ensure our customers receive their item(s) in a timely manner, we usually process orders as soon as we receive them. We process the majority of orders we receive in about 12 hours after purchase.

If your order is processed, but not shipped yet and you want to cancel it, you will be subject to $100 administrative fee. 

If your order is already shipped when you want to cancel it, you can follow the steps in the "Return" section. You will be subject to a 15% restocking fee by our manufacturer + the shipping cost of returning the item(s). 

Warranty

Yes! All of our e-bikes come with warranties. Our manufacturers offer the best warranties in the industry. Please refer to the Warranty page for specific information about each brand.