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Eunorau Warranty & Return Policy


All main parts have a warranty of one year. This covers mechanical and electrical parts: including frame, display, PAS, motor, controller, battery and charger. The warranty is subject to proper care and reasonable use of the e-bikes.

Lights, brake pads, inner tubes, tires, chain, cables, seat...etc are all regarded as consumables. When replacements are required these can be purchased from your local bicycle shop.



We accept order cancellation before the product is shipped or produced. If the order is canceled you will get the full refund. We cannot cancel the order if the product is already shipped out.

Returns (if applicable):

We accept returns on our products. Customers have the right to apply for a return within 7 days after the receipt. To be eligible for a return, customers must send the product in 100% new, re-sellable condition. Merchandise is not eligible for a refund if it has been assembled, ridden, worn, used, abused, damaged in any way. The merchandise must arrive complete, including warranty cards, manuals, accessories, promotional material, and in the original packaging. Customer must initiate the return shipment of the merchandise within 7 days of the purchase date and pay for the shipping cost to EUNORAU’s warehouses located in the U.S. We will finish the inspection within 5 days after receipt of the product. If the returned products are not in original condition according to the clause, a refund won't be issued. If the returned products are in original condition according to the clause, We will agree to refund the paid amount.

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@eunorau-ebike.com.

Please contact our Customer service at info@eunorau-ebike.com to get the returned address.

The Ebike return address:

Name: Amy

Address: 6585 Arville St STE A,Las Vegas,NV 89118,USA

Phone: +1 7026015552

Email: info@eunorau-ebike.com