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AmericanElectric Warranty & Return Policy

WARRANTY

4 YEARS ON MOTOR (EXCLUDES WATER DAMAGE OR ACCIDENT)

2 YEARS ON FRAME AND ALL ELECTRICAL COMPONENTS (EXCLUDES THROTTLE )

1 YEAR ON BATTERY (EXCLUDES OVER-CHARGED INFLATED BATTERIES)

RETURN & EXCHANGE POLICY:

ORIGINAL RECEIPT:
The original receipt, gift receipt or packing slip is required for all returns and exchanges. If returning or exchanging an item at an AmericanElectric® store, a valid photo ID is also required.

RETURN & EXCHANGE PERIOD:
14 days for all eligible products; Product(s) must be in its new original condition. American Electric reserves the right to deny any return or exchange.

Items that arrive damaged or not as described are eligible for a full money back and free return to shipper.

AmericanElectric reserves the right to correct the issue within 10 business days from it being reported.

15% Re-stocking fee will apply to all manipulated/used returned items.

Used items or Certified Pre-Owned (CPO) are final sale and are only eligible for store credit.

NON-RETURNABLE ITEMS:
Used items, certified pre-owned, Labor, delivery and/or completed AmericanElectric® installation services,

Some prepaid cards, digital subscriptions or services
Consumable items such as food, drinks, and batteries
Items that are damaged or abused
Items that are missing accessories such as remote controls, cords, and cables
Etched or otherwise personalized items
Used vehicles cannot be returned for a refund
Damaged vehicles cannot be returned for a refund
Customized vehicles
Non-defective special orders

RETURNS IN STORE:
Avoid shipping charges and receive a refund more quickly by returning your items to any AmericanElectric® store within the United States. Include all original packing materials, manuals and accessories. Bring your receipt or packing slip and a valid photo ID. We accept these forms of identification:


- US, Canadian or Mexican driver's license
- US state-issued ID
- Canadian province-issued ID
- Matricula Consular
- US military-issued ID
- Passport
- US Laser Visa
- US Permanent Resident Card

TO RETURN YOUR ONLINE PURCHASE BY MAIL:
Pack your return in the original shipping package, if possible. Include the packing slip and return label, and indicate the reason for the return. Include all original packing materials, manuals and accessories.

Send your return to:

AmericanElectric® Miami HQ
2649 Park Lane
Hallandale FL 33009

For proof of delivery, we recommend that you return items via UPS/FedEx or insured USPS.

REFUND METHODS:
Refunds will be credited to the original credit card or PayPal account. Returns tracking

When you return or exchange an item in store, we may require a valid photo ID. Except where prohibited, some of the information from your ID may be stored in a secure database used to track returns and exchanges. Based on return/exchange patterns, some customers will be warned that subsequent returns and exchanges will not be eligible for returns or exchanges for 90 days.

Valid forms of ID accepted are: US, Canadian or Mexican Driver's License, US State ID, Canadian Province ID, Matricula Consular, US Military ID, Passport, US Laser Visa, or US Permanent Resident Card.

STILL HAVE QUESTIONS?
e-mail us: online@american-electric.co
or call us: 305-767-3289